OpsChase is facilities maintenance chase for property management — mid-market managers running multi-site residential and commercial books across Australia. Raise work orders for tenant defects, common property and landlord plant; OpsChase chases your preferred and approved contractors to chase to proof with attend SLAs and close-out evidence on one board. This is not a CMMS or CAFM.
Sign-in is not done. A contractor checks in at the lobby or the tenant texts a photo — the work order still needs accept, on-site attendance and proof before an owner statement is honest. Gate and visitor tools answer access; OpsChase owns the chase layer until close-out.
The preferred book on paper is not the book on Friday night. Ranked plumbers and electricians drift per suburb; after-hours notes live in the building manager’s phone; regional ops learns from the tenant, not the board. OpsChase keeps site-specific preferred lists, compliance expiry gates and cost or owner notes on each job.
- Preferred book first — import incumbent trade partners per property or portfolio segment; marketplace RFQ only when cover genuinely fails.
- Raise and triage — property managers raise from the field; ops assigns trade, preferred assignee and attend-by without a second helpdesk for owners.
- Attend SLA — respond and on-site clocks stay visible; escalation fires on silence so a hot-water unit or common-area leak is not a weekend of voicemail.
- Proof and close-out — photos, invoices, essential safety or fire certificates and completion notes attach to the work order and block complete until the pack matches your standard — not a scavenger hunt in owner email or a compliance spreadsheet.
- One board — regional ops sees open work orders, stalled accepts and missing proof across the managed portfolio.
- After-hours and access — lockbox, pet and induction notes sit on the site so the night crew is not reconstructed from memory.
- Owner and recoverable cost — landlord versus tenant responsibility and owner visibility stay on the job without merging two inboxes.
- Compliance expiry gates — insurance, licence and induction stale on the book block assignment before dispatch.
How OpsChase runs property management facilities maintenance
Import the properties you manage — mixed residential towers, retail strips, small commercial suites and owner-occupied homes on one spine if that is your book. Invite each trade organisation once; set proof requirements per trade. A property manager or assistant raises a reactive job; regional ops triage into a work order with trade, preferred assignee and attend expectations. Chase steps fire on no accept, no attendance or no proof — so a thin regional team is not calling every contractor personally.
Mid-tier property managers and regional ops run more doors per coordinator than enterprise integrated FM models assume. The wedge is the same as commercial property: your ranked approved contractors, chased to proof, on one board — not a bigger trust ledger or a marketplace on every call-out. Keep incumbents; rank them; use RFQ when the book cannot cover a suburb or trade.
Vs CMMS and CAFM categories: asset registers and planned maintenance modules live elsewhere. OpsChase does not sell CAFM. Day one is reactive work orders chased to close-out. Vs contractor gateware: check-in and induction decide who may enter; OpsChase chases whether the job closed with evidence.
If you also manage early learning or childcare assets, the same chase spine applies — see childcare for NQF upkeep packs; commercial property FM for base-building and tenancy splits on larger assets.
Book a demo with your property list and contractor book. We map owner versus tenant splits, after-hours access and proof standards onto one chase flow — preferred contractors first, done-with-proof before close. Mid-tier welcome — a regional portfolio or a growing rent roll uses the same product.
Mixed portfolios split across buildings and inboxes
Residential rent rolls, small commercial suites and common property plant share one regional team — but defects raise in owner email, tenant apps and the manager’s phone with no shared chase clock.
Contractor check-in logged a visit; the work order never closed
Site induction and lobby sign-in answer access. Facilities maintenance still needs accept, attend and close-out proof — or the owner statement is built from a tenant photo.
The preferred book exists on paper and goes quiet after hours
Ranked plumbers and electricians drift per suburb. Friday-night silence becomes a weekend leak because nobody escalates the accept clock.
Enterprise IFM playbooks do not fit a mid-tier rent roll
You manage multi-site books with a thin regional bench — not a 24/7 integrated FM command centre or a marketplace on every call-out.
- Is OpsChase a CMMS or CAFM for property management?
- No — and we do not sell asset registers, PPM scheduling or CAFM modules. OpsChase is operator software: work orders, preferred and approved contractors, attend SLAs, escalation and close-out proof. If you are shopping for a full CMMS stack, compare there; if your gap is chasing the book you already use to done-with-proof, that is the wedge.
- How does OpsChase relate to contractor check-in and gate tools?
- Those tools decide who may enter a building or tenancy. OpsChase chases the work order after the raise — accept, on-site attendance and proof upload on one board. Keep both: check-in for access, OpsChase for facilities maintenance chase to close-out. We are not visitor management or a gate replacement.
- Can property managers keep their existing contractor book?
- Yes. Import ranked trade partners per property or portfolio segment. Marketplace RFQ is for gaps — a suburb or trade your preferred list cannot cover — not for every reactive job.
- Do owners log in?
- Not in this slice. Managers raise and chase. Proof can be shared later. Owners are not a second helpdesk.
- Is this a trust-accounting system?
- No. OpsChase chases work and proof. Trust accounting stays in the property system you already run.
- Can residential and commercial properties share one board?
- Yes. Site roles and owner versus tenant responsibility stay on each work order. Regional ops sees open attend clocks and missing proof across the managed portfolio without merging unrelated helpdesks.
- How does after-hours maintenance work across access notes and attend SLAs?
- Lockbox, pet and induction notes sit on the site and the work order. Chase escalates when there is no accept or attendance — so the night call is not only in the building manager’s phone.
- Is a mid-tier rent roll enough to start?
- Yes. A regional portfolio or a growing property management business uses the same spine: raise, assign preferred contractors, chase attend and proof, close with evidence. Scale adds properties, not a different product.
- Where do fire and essential safety certificates sit for managed buildings?
- On the work order and in the close-out pack your template requires — fire equipment and essential safety outcomes, TMV or test-and-tag where applicable upload before complete, then export for owners or insurers. OpsChase does not issue AFSS or trade tickets; your preferred contractors supply the files.