Terms of Use

Agreement

These Terms of Use (“Terms”) govern access to and use of opschase.com and the OpsChase software service (the “Service”). By using the website or Service, creating an account, or clicking to accept, you agree to these Terms. If you use the Service for an organisation, you confirm you have authority to bind that organisation, and “you” includes that organisation.

Who we are

OpsChase is operated from Australia. Contact: [email protected].

What OpsChase is

OpsChase provides software for maintenance and facilities operations — including work orders, contractor chase and proof, reporting, and related marketplace / RFQ features — as described on the site and in your order or subscription quote. We may improve or change features over time. Marketing pages describe capability; your paid plan and quote control what is enabled for your organisation.

Accounts and access

You must provide accurate registration details and keep them updated. You are responsible for activity under your logins and for choosing who in your organisation gets access. Keep credentials confidential. Tell us promptly if you suspect unauthorised access. We may suspend access where we reasonably believe there is misuse, a security risk, non-payment, or a breach of these Terms.

Your content and data

You (and your organisation) retain rights in data you upload to the Service (“Customer Data”), including work orders, proof files and contractor records. You grant us a licence to host, process, display and back up Customer Data solely to provide and improve the Service and as otherwise described in our Privacy Policy. You must have the rights and consents needed to upload Customer Data (including personal information about staff, contractors or other people).

Acceptable use

You must not:

• break the law or infringe others’ rights;
• upload malware, scrape the Service in an abusive way, or probe our systems without permission;
• attempt to access another customer’s data;
• use the Service to spam, phish, or send unlawful communications;
• resell or white-label the Service unless we agree in writing;
• reverse engineer the Service except to the extent Australian law allows.

We may remove content or restrict features that breach this section.

Marketplace, RFQ and compliance

Where you use RFQ, vendor onboarding or compliance features, you are responsible for the commercial decisions you make (who you invite, who you award, what checks you require). OpsChase provides tools; we are not a party to contracts between operators, tradies and vendors unless a separate written agreement says otherwise. Insurance certificates and references uploaded by suppliers are provided by those suppliers — you must verify what your risk policy requires.

Fees and billing

Paid plans are priced as quoted (typically based on sites, seats, modules and usage). Fees are in AUD and exclusive of GST unless stated. Invoices are payable as stated on the quote or invoice. Late amounts may lead to suspension after notice. Usage meters and module changes can alter the next invoice — the pricing page explains the shape; your quote is controlling. Launch or promo pricing, if any, ends when the promo period ends unless the quote says otherwise.

Trials and demos

Demo requests and trials (if offered) are for evaluation. We may limit features, duration or data retention on trials. Trial data may be deleted after the trial ends unless you convert to a paid plan.

Confidentiality

Each party must keep the other’s non-public business information confidential and use it only for purposes of the relationship, except information that is public, independently developed, or required to be disclosed by law.

Privacy

Our Privacy Policy (opschase.com/privacy) forms part of how we handle personal information. You must ensure your use of the Service complies with privacy law that applies to you.

Intellectual property

We (and our licensors) own the Service, software, branding and documentation. These Terms do not transfer ownership to you. You may not copy or misuse our marks. Feedback you give us may be used to improve the Service without obligation to you.

Third-party services

The Service may integrate with email, hosting, payments or other third parties. Their terms and privacy policies apply to their services. We are not responsible for third-party outages outside our reasonable control.

Warranties and disclaimers

We provide the Service with reasonable care and skill. Apart from guarantees that cannot be excluded under the Australian Consumer Law (ACL), the Service is provided “as available”. We do not warrant that it will be uninterrupted, error-free, or fit for every special purpose you have in mind beyond what we agreed in writing.

Australian Consumer Law

If you are a consumer under the ACL, you have rights that cannot be excluded. Where we are allowed to limit liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the services or paying the cost of resupply.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, lost data (except where caused by our failure to take reasonable backup steps we advertise), or business interruption. Our aggregate liability arising out of these Terms or the Service in any 12-month period is limited to the fees you paid us for the Service in that period (or AUD $100 if you paid nothing). This does not limit liability that cannot be limited by law (including for fraud or death/personal injury caused by negligence where the law requires).

Indemnity

You will indemnify us against claims arising from your Customer Data, your misuse of the Service, or your breach of these Terms, except to the extent caused by our negligence or wrongful act.

Suspension and termination

You may stop using the Service at any time. Paid subscriptions end as stated on your quote (for example end of billing period). We may terminate or suspend for material breach, unlawful use, or non-payment after notice where reasonable. After termination, your right to access ends. We will make Customer Data export available for a reasonable window where practicable, then may delete it in line with our retention practices — request export promptly if you need it.

Changes to the Service or Terms

We may update the Service and these Terms. For material Term changes, we will post the new Terms and update the date above; continued use after the effective date constitutes acceptance where permitted by law. If you do not agree, stop using the Service and contact us about cancelling a paid plan.

Notices

We may notify you by email to your account or billing address, or by a notice in the product. You may notify us at [email protected].

Governing law

These Terms are governed by the laws of Queensland, Australia. Courts in Queensland have exclusive jurisdiction, subject to any rights you have under the ACL that cannot be waived.

General

If a clause is unenforceable, the rest remains in force. These Terms plus your quote/order and the Privacy Policy are the entire agreement for use of the Service and replace prior oral discussions on the same subject. Our failure to enforce a right is not a waiver.