OpsChase is facilities maintenance chase for commercial property — mid-market landlords and regional FM teams with a preferred contractor book already in place. Raise work orders for base-building or tenancy jobs across the buildings you run; OpsChase chases your approved contractors to chase to proof with attend SLAs and close-out evidence on one board. This is not a BMS.
Two inboxes is not one job. A tenant raises in the landlord portal; facilities raises in email; the mechanical contractor texts the building manager. Three threads, no shared SLA attend clock, and nobody can say who owns close-out. OpsChase holds landlord and occupier work on one spine per job — site roles keep cost and visibility honest without merging two helpdesks.
Site induction and contractor check-in tools answer who may enter. OpsChase answers whether the work order was accepted, attended and closed with proof — complementary layers, not the same product. Keep your visitor and gate workflows; add chase when check-in alone leaves the plant fault open. Contractor onboarding and compliance expiry gates on the book block assignment when insurance or induction is stale.
- Preferred book first — import incumbent mechanical, electrical, fire and cleaning partners per building; rank who gets the work order first.
- Chase to attend, then proof — respond and attend-by clocks stay visible; escalation fires when there is no accept, no on-site attendance or missing close-out. Essential safety and fire contractor certificates land on the work order and in the close-out pack — OpsChase does not issue AFSS or trade tickets.
- One board — regional FM sees open work orders, chase steps and overdue proof across the portfolio, not a spreadsheet per asset manager.
- Base building and tenancy — landlord versus occupier responsibility stays on the job so recoverable cost is not argued after the invoice.
- After-hours and access — dock, lift and induction notes sit on the site so the night crew is not reconstructed from memory.
- RFQ when cover fails — marketplace only when your book cannot attend; winners onboard through the same vault before dispatch.
How OpsChase runs commercial property facilities maintenance
Import buildings and floors, split base-building and tenancy books, and invite each trade organisation once. Facilities or the occupier contact raises a reactive job; ops triage into a work order with trade, preferred assignee and attend-by expectations. Chase steps fire on silence — trade office, then your regional FM — so a hot floor or a failed after-hours door is not buried in a portal queue.
Mid-market landlords and regional FM run more buildings per coordinator than enterprise integrated FM models assume. The wedge is the same: your ranked book, chased to proof, on one board — not a bigger helpdesk or a marketplace on every call-out. Keep incumbents; rank them; use RFQ when cover fails.
Planned maintenance and asset data can layer on later. Day one is reactive work orders chased to proof. A single CBD tower or a regional portfolio of ten buildings uses the same spine — sites, trades, preferred assignees, proof gates, and a quiet path to the marketplace when you genuinely need cover.
Book a demo with your building list and contractor book. We map base-building versus tenancy splits, after-hours access and proof standards onto one chase flow — preferred contractors first, done-with-proof before close.
Landlord portal and facilities email are two inboxes for one fault
Base building and tenancy work orders stall because nobody owns the chase clock — regional FM learns from the tenant, not the board.
Check-in logged a visit; the work order never closed with proof
Site induction and contractor check-in answer access. Facilities maintenance still needs accept, attend and close-out — or the floor stays hot.
Building-specific preferred contractors drift at lease events
A new mechanical or cleaning incumbent arrives without contractor onboarding, expiry gates or a proof standard on the work order.
Enterprise IFM playbooks do not fit a mid-market portfolio bench
You run facilities management across dozens of buildings with a thin regional team — not a 24/7 integrated FM command centre.
- Is OpsChase a CMMS or CAFM for commercial property?
- No — and we do not sell asset registers, PPM scheduling or CAFM modules. OpsChase is operator software: work orders, preferred contractors, attend SLAs, escalation and close-out proof. If you are shopping for a full CMMS stack, compare there; if your gap is chasing the book you already use to done-with-proof, that is the wedge.
- How does OpsChase relate to site induction and contractor check-in tools?
- Those tools decide who may enter a building or tenancy. OpsChase chases the work order after the raise — accept, on-site attendance and proof upload on one board. Keep both: check-in for access, OpsChase for facilities maintenance chase to close-out. We are not visitor management or a gate replacement.
- Can landlords and occupiers share one building without sharing every job?
- Yes. Site roles separate landlord base-building work from tenancy jobs. Each work order keeps one chase clock, cost attribution and proof pack — without merging two helpdesks.
- Can we keep incumbent mechanical, fire and cleaning contractors?
- Yes. Import your ranked book per building. RFQ and marketplace cover are for gaps and replacements — not for every reactive call-out your FM team already knows how to run.
- How does after-hours FM work across docks, lifts and inductions?
- Access notes, after-hours contacts and attend-by expectations sit on the site and the work order. Chase escalates when there is no accept or attendance — so the night call is not only in the building manager’s phone.
- How does OpsChase compare to enterprise integrated FM for mid-market landlords?
- Enterprise IFM bundles people and process at portfolio scale. OpsChase is software for regional FM: preferred-book chase and proof on one board across commercial property — alongside your contractors and FM partners, not a pitch to replace outsourced FM.
- Can we add PPM and asset registers later?
- Yes. Start with reactive work orders and chase to proof. Planned maintenance and asset data can layer on when you are ready — the spine stays sites, trades, preferred assignees and close-out gates.
- Is a single building enough to start?
- Yes. One tower or one campus uses the same flow as a regional portfolio: raise, assign preferred contractors, chase attend and proof, close with evidence. Scale adds sites, not a different product.
- Where do essential safety and fire contractor certificates sit?
- On the work order and in the close-out pack — annual fire equipment outcomes, essential safety measures your fire contractor documents, and any test-and-tag your template requires upload before complete, then export with chase history. OpsChase does not issue AFSS or trade certificates; your incumbent fire and electrical partners supply the files.