OpsChase keeps every one of your retail sites running — one site or a hundred. Log a job like a failed freezer, a stuck roller shutter, a lighting outage or a leaking roof over the sales floor, and OpsChase chases the preferred contractor you already trust until it is done, with proof on the record.
- Chase to done — every job gets a respond-and-attend clock, so nothing stalls in an inbox.
- Proof before close — photos, checklists, signatures or certificates are required before a job can be marked complete.
- Your book, ranked — import the contractors you already use and set who gets called first at each site.
- RFQ when you need it — go to market to fill a gap, then onboard the winner with insurance and licences checked first.
- Tradie portal — your contractors accept, schedule, upload proof and invoice from one login.
How OpsChase runs your retail sites
Import your sites and your contractor book, and invite each trade once. Site managers raise a request; ops turn it into a work order with a trade, a preferred contractor and a clock. Chase steps fire when there is no accept, no attendance or no proof — escalating to the trade office, then your managers, never sending the same reminder twice. Every job is either open with a next chase time, or closed with proof you can show a customer or an auditor.
Store managers raise the same issue three ways
WhatsApp, landlord portal, and a regional email. Nobody owns the chase clock, so a fridge or shutter sits broken across a weekend.
National preferred vendors still need local proof
A national HVAC agreement does not mean the local tech uploaded before-and-after photos or checked in at the right store.
Landlord versus operator split hides cost
Work is done, invoices arrive, and finance cannot tell which jobs were recoverable versus store opex.
- Can OpsChase separate landlord and operator work?
- Yes. Sites carry landlord versus operator roles, and work orders keep cost and assignment against the party who owns the job.
- Do we have to replace our existing vendor book?
- No. Import preferred contractors, invite them, and keep using the people who already know your stores.
- Will this work for franchise groups?
- Yes. Multi-brand banners, regional managers and site-scoped roles are part of the identity and portfolio model.