Field service management (FSM) software schedules and routes technicians employed by or contracted to one service company. It handles job queues, route optimisation, timesheets, parts on vans and customer billing for that company. It is the right shape when you are the tradie business optimising utilisation.
OpsChase addresses the buyer side: councils, gym chains, retailers, care providers and property operators who manage many sites and rely on a preferred book of independent trade organisations. FSM concepts — accept, attend, complete, SLA — appear as work-order states and chase ladders, but the network is yours across your whole portfolio, not one dispatch board inside a single contractor. See the comparison on legacy field service software for a longer contrast.
If you operate facilities, think operator chase plus proof, not fleet dispatch. Load your sites, rank contractors, configure proof per trade, and run escalations when SLAs breach. Tradies still get mobile-friendly accepts and uploads without you adopting their internal FSM product.
See the work order and chase-to-proof guides for how this works day to day on OpsChase.
OpsChase turns this into a working flow: chase your preferred contractors to done, require proof before a job closes, and RFQ with compliance onboarding when you need the market. Book a demo to see it on your sites — one location or many.
- Should our HVAC contractor use OpsChase instead of their FSM?
- They can keep FSM internally. Your jobs flow through the tradie portal with your proof rules.
- Does OpsChase do route optimisation?
- That is tradie-side scheduling. OpsChase focuses on operator SLAs and closure evidence.
- Where does RFQ fit?
- When preferred coverage fails, RFQ finds another firm; onboarding gates assignment until compliance clears.